Ordering a repeat prescription


Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems ordering your prescription online?  

Use the SystmOnline Support Centre before you call us.


What is a Repeat Prescription?

Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.


How to request a Repeat Prescription

Repeat prescriptions may be ordered in several ways:

  • Using our Online Repeat Prescription Service. To register online, you will need to come into reception with photo ID in order for us to provide you with your username and password. 
  • You may use your repeat reorder slip or a note with your name, address, DOB and the medication required written clearly. Place in Red Post Box opposite Reception.
  • Or by post
  • We do not accept prescriptions requests direct from chemists or third party mobile apps.

Repeat Prescription


Repeat prescriptions will be ready in 2 working days from your request. Please note if your prescription request is NOT on your repeat prescription you may need to see a GP as this medication will not have been pre-agreed. Delays may also occur if your medication request is different from what your doctor has prescribed for you.

We will return your prescription to you by post if a stamped addressed envelope is provided.

You are able to choose a preferred Chemist via that chemist or inform Reception. Your prescription can then be sent electronically to the preferred Chemist. This means that you do not have to come to the surgery to collect your prescription but collect directly from chemist.

Due to a change in West London CCG Medicines Management Policy, chemists are not able to order any of your medications. There are some exceptions for chronic housebound patients which have been pre-arranged.


Prescribing Wisely

The NHS in North West London CCGs: Brent, Ealing, Harrow, Hillingdon, Hounslow, Hammersmith & Fulham, Kensington & Chelsea, and Westminster spent over £13 million in 2016 on products that can be bought without a prescription at community pharmacies.

The NHS is under pressure.

Our budgets are not large enough to pay for all the treatments the public would like us to provide. We would therefore like to spend less on medicines you can buy without a prescription so as to free up funds for other valuable NHS services.

Practices across North West London are being asked to stop routinely prescribing medicines which are available to buy over the counter in pharmacies (and, in the case of some medicines, in supermarkets and other shops too). If a medicine you need can be bought without a prescription, your GP may ask if you are willing to buy it.

More details can be found here

Here is a list of commonly prescribed medicines which are available without a prescription


Emergency Prescription Requests

Emergency prescription requests are NOT requests for medication which have been ordered late. You should allow 2 working days for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.

Emergency prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications include; epileptic medication, insulin, inhalers for lung conditions and Epipen for anaphylaxis.


Out of Hours Medicines

There is of course a huge range of useful non-prescription medicines available at chemists, but if you run out of a regular prescription medicines you can obtain a supply out of hours without a prescription from a pharmacist or other source so you should never be without – this could be dangerous.

Find a local pharmacy that will be open late.


Out of Hours Emergency Contraception

There are a variety of methods available, but it is essential you use it as soon as possible after the event for best results.

You can get the emergency contraceptive pill and the IUD for free from:

You can also get the emergency contraceptive pill from:


Over The Counter

Many effective and important medicines are available Over The Counter (OTC) at pharmacies. They do not not need to be prescribed by a Doctor and indeed you can save yourself a lot of money as many are cheaper than the Prescription Charge. Pharmacists are highly trained in giving sensible advice about self-help for minor illness, please ask them.


Private Prescriptions

Private prescriptions are medication which your private Doctor has recommended for you. A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it.

A prescription is a legal document for which the doctor, who has issued and signed it, is responsible for. A doctor you see privately can’t issue an NHS prescription. Therefore, a NHS doctor cannot always directly convert a private prescription to an NHS prescription.

The GP has to consider various factors including whether the prescribing of the medicaiton is within their level of competence. There are a number of circumstances when GPs will decline the  private request or offer to prescribe an alternative medicine. He or she may decline to prescribe if:

  • A letter explaining the full rationale for the treatment has not been provided by the consultant in the private sector.
  • He or she feels the medicine is not clinically necessary.
  • The medication is unlicensed.
  • The medication is prescribed outside of its licensed indication.
  • The medication is not one he or she would normally prescribe.
  • The medication needs special monitoring and he or she feels they do not have the expertise to do this.
  • The use of the medication conflicts with NICE guidance or locally agreed protocols.
  • An equivalent but equally effective medicine is prescribed locally under prescribing advice from the CCG. In this situation you will be offered the equivalent medicine.

A GP in the surgery at which you are registered can only provide a private prescription if the drug is not available on the NHS.


Hospital Outpatient Prescriptions

Sometimes you will be given a prescription by the doctor at the hospital clinic. These can be intended for dispensing at the hospital pharmacy, especially if the need is urgent or the drugs are for Hospital supply only. Certain drugs cannot be issued by your GP.

The hospital doctor may also complete a form asking the GP to prescribe a medication or may only record in their clinic letter. Unfortunately a clinic letter can take 2-3 weeks to be received.


Medication Reviews

Medication reviews are required, usually every 6 or 12 months and we shall ask you to make an appointment with the doctor, nurse or practice pharmacist. There are certain important checks we need to perform to ensure your medicines are still doing their job and are not causing any problems and that your condition is monitored. When the computer indicates a review is due, please do not delay as the computer blocks any further issues once you are overdue. If you have been unable to come in time, please NEVER stop your medicines; let us know the circumstances and we shall issue a short prescription to keep you going while you are awaiting your review appointment.

Please respond promptly to medication review invites attached to your prescription or texted to you. Some blood test monitoring is needed with certain medications.


Synchronising Medicines

Ask us to help synchronise your medicines so you can request them all at the same time. Unfortunately packs of medicines vary in their amounts some last 28 days others 60 days etc

Certain medicines such as the Contraceptive Pill or HRT (Hormone Replacement Therapy) can be supplied in 6 month quantities for your convenience but to do this the nurse or doctor may need to see you.


Medications Abroad

Taking your medication abroad we would advise repeat medication slip and keep medication in labelled boxes, even in Europe. Every country has its own rules and it can be complex. Make sure you check in good time.

Taking Medicines Abroad